Refunds / Exchange

If items need to be returned / exchanged postage is the responsibility of the consumer. This is for the item to be returned to Lombardos Flowers and for the new item to be posted to customer. New item will not be sent until postage has been paid.

Items are to be returned within their original complete packaging and warranty / information cards and undamaged box etc.  Products are not to have been used in any way. Item must be received by Lombardos Flowers in original condition. Any damage incurred when being returned due to transport or improper packing will be at the consumers own risk and expense.

Refunds will be made less fees charged by payment apps.  

Pricing Policy

All prices shown on Lombardos Flowers web site are subject to change without notice, and the pricing on this website supersedes any printed or electronic advertising or pricing.  Please Note: Lombardos Flowers happily complies with all terms as set out in the Australian Consumer Law.  All effort is put into keeping prices and information correct and up to date.  Mistakes do happen, and if pricing or information is incorrect on our website, we will:
A / Immediately withdraw the goods from sale, until we can correct the error,
and
B / Advise you of this error, prior or after processing any payment.

Shipping and delivery:

All orders are shipped from our site within 1-2 business days of order being placed and payment cleared. Packages may be faced with delays beyond our control due to carrier delays.